Refund policy

Return & Exchange Policy

At Fragrances By Cleo, every product is handcrafted with love, care, and intention. Because of the handmade and personal-care nature of our products, we do not offer refunds.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at fragrancesbycleo@gmail.com. Please include a photo of the damaged or defective item and your order number. We will work with you to make it right by offering a replacement or store credit.

Unopened and Unused Items

Unopened and unused items may be eligible for an exchange or store credit within 7 days of delivery. Items must be returned in their original packaging and shipped back to us.

Once the item is received and confirmed to be in the same condition as when it was shipped, a replacement or store credit may be issued.

We Do Not Accept Returns or Exchanges On:

• Opened or used products of any kind
• Custom-made items
• Bulk orders
• Sale or discounted items
• Gift cards

Order Cancellations

Orders may be canceled within 24 hours of purchase. After the 24-hour cancellation window has passed, orders cannot be canceled.

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